Training and Certification Support

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Update my Partner Portal account

I have moved to a different company

Personal email accounts

Group email accounts

Update my Partner Portal account

For assistance with your Partner Portal Account, please contact support through the Partner Portal.

I have moved to a different company

Partner User accounts are created in the Partner Portal by their company's Account Administrators. The Account Administrators at your company will need to create a new account for your new email address in the Partner Portal.

If you do not know who your Account Administrators are, please contact support through the Partner Portal for assistance. Once your new account is created, you can have it merged with your old account to maintain your training history. Please contact Dell Learning and specify which email address needs to be merged into which.

Students will need to self-update their CertTracker account email address by following the steps below.

Sign into CertTracker
Expand the Profile menu option
Under the Profile menu, click on the Affiliations menu option
On the Affiliations page, select Partner from the Affiliation Type drop-down menu
Select your partner company name from the Affiliation Name drop-down menu
- Place your cursor in the field and enter at least the first letter of your company name to see available names in the drop-down menu
- If your partner company name is not in the drop-down menu, select OTHER_PARTNER
Enter your work e-mail address in the Affiliation Email field
- This e-mail address must be your work e-mail address and match the e-mail address used for your Program Tracker resource profile
- If you have questions about what e-mail address to use, contact your Partner Administrator or use the Contact Us option within Program Tracker
If you selected OTHER_PARTNER for the Affiliation Name, enter your partner company name into the Other Affiliation Name field
- You will not see this field if your partner company name was already selected in the Affiliation Name field
Click on Update Information to save your changes
- If you do not click on Update Information, your changes will not be saved

Personal email accounts

Gmail, yahoo, hotmail

Email service provider domains should only be used when your company does not have its own business email domain, or when you require an additional account for an alternate selling channel and have no suitable additional email addresses in your business email domains.

Group email accounts

You cannot use a group or role-based email address for training purposes. Transcripts, certifications, and accreditations are tied to individual users, so students are required to use their personalized business email addresses. Existing accounts cannot be repurposed for new users.

What training should I take?

Access Competency Courses and Learning Paths

Accessing my previous training

Available languages

Credentials Pre-requisites

What training should I take?

If you have questions about what training or other program components are required to “certify” a resource and/or meet a competency, metal tier or other Partner Program requirement, please refer to the Partner Portal, your Channel Partner Account Manager, Channel Services Business Specialist and/or the Channel Services Help Desk for further assistance.

Access Competency Courses and Learning Paths

Please review the guide and videos below to start your journey.

Accessing my previous training

You can access your previous training from the My Account menu in the top right corner of the screen. Learning Path Progress shows your courses grouped by Learning Path and My Training shows all your individual courses. My Training will only show courses that are In Progress or were Completed within the last 12 months. For a full list of your Completed courses, you can click the “Export all Results” link to download a CSV file of this data.

Recommended training for accepted certifications

Training

In the list of accepted certifications - accessible below - click on the Recommended Training package or course to view training details. Review the How to Locate Recommended Training Guide for details and instructions on locating these packages and courses via the Partner Academy or Dell Learning Hub.

Certifications

In the list of accepted certifications, click on the Certification title to view the exam description. You can then review the Certification Exam Partner Preparation Guide and visit the Dell Technologies Proven Professional program site for more details on exam preparation. Watch the Certification Overview Video to learn how to schedule your exam, what to expect on the day of your exam and more!

Available languages

Accreditation Sales curriculum are usually available in English, Japanese, Korean, Chinese, French, German, Spanish and Portuguese.

Accreditation SE curriculum are usually available in English, Japanese, Korean, Chinese, Spanish and Portuguese.

Credentials Pre-requisites

To earn some Dell Technologies Partner Program Accreditation credentials, we require completion of 2 curricula. Please refer to the requirements for each credential on the Earn your Credential page.

When will my course/credential completion and/or certification data display in Program Tracker?

What steps do I take if my course/credential completion and/or certification data is not displaying Program Tracker?

How do I check my course/credential completion data?

How do I check my Proven Professional certification data?

I have taken the recommended steps to confirm my course/credential data and my Proven Professional certifications and my data is still not displaying in Program Tracker. What are my next steps?

What steps do I take if my course/credential and Proven Professional certification data is displaying in Program Tracker as expected but Program Tracker is indicating I have not met the credential or competency requirements?

How will my course/credential and Proven Professional certification data be stored and shared to Program Tracker from a timestamp perspective?

When will my course/credential completion and/or certification data display in Program Tracker?

Course/credential completion data will display in Program Tracker within three business days after course completion.
Proven Professional certification data will display in Program Tracker within five business days after certification is earned.

What steps do I take if my course/credential completion and/or certification data is not displaying Program Tracker?

If your course/credential or certification data is not displaying in Program Tracker, review the steps in the “How do I check my course/credential completion data?” and “How do I check my Proven Professional certification data?” sections below. These steps can also be used to proactively check your data.

How do I check my course / credential completion data?

1. Using Learning Path Progress View:

Navigate to My Account and select Learning Path Progress.
On this page, you can search for and view the credential paths registered to your profile.
The search results will show your percentage complete status for each credential path.
Click on the credential path title to review the courses within the path and see the completion status for each course.
If you have remaining courses to complete, you can launch and complete courses from this view.
Course completion data will display in Program Tracker within three business days after course completion.

2. Using My Training View:

Go to My Account and select My Training.
This view allows you to search for individual course names and check their completion status.
You can also launch and complete courses from this view.
Course completion data will display in Program Tracker within three business days after course completion.

3. Troubleshooting Missing Course Completion Data:

If a course you completed is not marked as completed in either the Learning Path Progress or My Training views, use the Submit A Case button below to open a case with the support team.
If you see the expected completions in your views, but the data is still not displaying in Program Tracker three business days after course completion, contact your Partner Administrator or Partner Account Manager (PAM) for further assistance.

4. Ensuring Course Completion Data Mapping:

Make sure the email address associated with your training account matches the email address in your Program Tracker profile. If they do not match, your training completion data will not map properly. Contact your Partner Administrator or PAM if you need help with this.

How do I check my Proven Professional certification data?

1. Access CertTracker:

2. Check Affiliations (formerly Demographics) Settings:

Expand the Profile menu option
Under the Profile menu, click on the Affiliations menu option
On the Affiliations page, select Partner from the Affiliation Type drop-down menu
Select your partner company name from the Affiliation Name drop-down menu
- Place your cursor in the field and enter at least the first letter of your company name to see available names in the drop-down menu
- If your partner company name is not in the drop-down menu, select OTHER_PARTNER
Enter your work e-mail address in the Affiliation Email field
- This e-mail address must be your work e-mail address and match the e-mail address used for your Program Tracker resource profile
- If you have questions about what e-mail address to use, contact your Partner Administrator or use the Contact Us option within Program Tracker
If you selected OTHER_PARTNER for the Affiliation Name, enter your partner company name into the Other Affiliation Name field
- You will not see this field if your partner company name was already selected in the Affiliation Name field
Click on Update Information to save your changes
- If you do not click on Update Information, your changes will not be saved
If you update your Affiliations, your updated data should display in Program Tracker within five business days of the update.

3. Check Certifications:

Go to Credentials.
Review certification records in Current Certification and/or Historical Certifications sections.
Confirm expected certifications are in Status = Active and review the Active date listed.
If your Affiliations are set up properly, your active certification data should display in Program Tracker within five business days of the active date listed.

4. Troubleshooting:

If you need assistance with your CertTracker account or certification records, please use the Submit A Case button below.
If you have confirmed your Affiliations and certifications and the data is not displaying in Program Tracker after five business days, contact your Partner Administrator or Partner Account Manager (PAM).

I have taken the recommended steps to confirm my course/credential data and my Proven Professional certifications and my data is still not displaying in Program Tracker. What are my next steps?

Next Steps if Data is Not Displaying in Program Tracker:

Confirm course/credential completions in Learning Path Progress or My Training views, and/or Proven Professional Affiliations and certifications in CertTracker.
Ensure it has been three business days since course completions or five days since Affiliations updates and certification active dates.
If data is still missing, contact your Partner Administrator or Partner Account Manager (PAM) for assistance.

To identify your PAM, check with your Partner Administrator or submit a case on the Partner Portal by using the Find Partner Account Manager button below, then selecting Support and Program Benefits and Requirements.

What steps do I take if my course/credential and Proven Professional certification data is displaying in Program Tracker as expected but Program Tracker is indicating I have not met the credential or competency requirements?

Please contact your Partner Administrator or Partner Account Manager (PAM) for further assistance.

How will my course/credential and Proven Professional certification data be stored and shared to Program Tracker from a timestamp perspective?

Timestamps for Data:
- Course/credential completion data is stored in Eastern Time (ET) regardless of your location.
- Proven Professional Exam Data:
  - Onsite Proctored: Stored in the local time of the onsite testing center.
  - Online Proctored: Stored in Greenwich Mean Time (GMT) regardless of your location.
  - Online Non-Proctored: Stored in Central Time (CT) regardless of your location.
  - Certification active dates are based on the completion dates of all required exam(s) and/or requirements for the certification.
Note: Use online time zone converters to help ensure you meet program deadlines.
Troubleshooting:
- If you have questions about program deadlines, please contact your Partner Administrator or Partner Account Manager (PAM).
- If you have questions about a specific course/credential or Proven Professional certification completion date, please use the Submit A Case button below.

Partner credential paths

Partner Program requirements

Partner credential paths

The Dell Technologies Partner Program has multiple accreditation tracks for different Partner types.

Partner Program requirements

The Partner Portal is the best place to learn about the Partner Program and its requirements.

Where can I view the recommended training for the services competencies?

Where can I find what Proven Professional certifications are required for a services competency?

Where can I view the recommended training for the services competencies?

To view the recommended training for the services competencies, go to the Services Delivery Enablement Matrix and review the appropriate product-specific pages. Once you have reviewed the Services Delivery Enablement Matrix, you can utilize the How to Locate Recommended Training Guide – Services Delivery for details and instructions on locating these packages and courses via the Partner Academy or Dell Learning Hub.

Where can I find what Proven Professional certifications are required for a services competency?

To view the competency requirements for the services competencies, including any Proven Professional certifications, go to the Services Delivery Enablement Matrix and review the appropriate product-specific pages. Once you have reviewed the Services Delivery Enablement Matrix, you can utilize the Certification Exam Partner Preparation Guide – Services Delivery for information on preparing for a Proven Professional exam. Watch the Certification Overview Video to learn how to schedule your exam, what to expect on the day of your exam and more.

Need assistance with non-training issues?