How do I solve video buffering issues inside the course?
Buffering issues can be due to the network bandwidth. Follow the below steps to resolve the issue:
Option 1: Clear the browser cache and try again.
Option 2: Click on pause after the video starts to play, allowing the video to preload several minutes and try again.
Option 3: Go to “Settings -> Quality” available on player control bar, choose a lower bitrate and try again.
Option 4: If you are on VPN then disconnect from the VPN and try again.
If the issue still persists, then please log a support ticket with the course, video details along with the screenshots.
What should I do if I get “Refused to Connect” message when accessing video player inside the courses?
Check your browser cookie settings:
Google Chrome users:
• Open Chrome
• Go to "Settings" -> "Privacy and security" -> "Site Settings" -> "Cookies and site data"
• Set "Block third-party cookies" to OFF
• Try to play the video again.
Microsoft Edge users:
• Open Edge
• Go to "Settings" -> "Cookies and site permissions" -> "Manage and delete cookies and site data"
• Set "Block third-party cookies" to OFF
• Try to play the video again.
If the issue still persists, then please log a support ticket with the course / video details along with the screenshots.
What should I do if I get “An error has occurred” message for the video?
Please create a support ticket with the steps to replicate the issue and attach screenshots if any.
Other Video - related issues
Please create a support ticket by using the I Need More Help button below and provide a full-screen screenshot and a description of the issue. Please select training content support from the issue type dropdown.